Return and Refund Policy

Last updated: 10.4.26

All purchases made through Ascribe Beauty Collective are final. We do not accept returns, exchanges, or issue refunds for State Board Kits, online programs, digital materials, in-person classes, or other products and services, except where required by law.

State Board Kits and Physical Products

Because our kits contain educational, personal-use, and sanitation-sensitive supplies, all physical product sales are final.

If your order arrives damaged, defective, incomplete, or incorrect, please contact us at tafoya@ascribebeauty.com within three calendar days of delivery. Include your order number and clear photographs of the item, packaging, and shipping label. After reviewing your claim, we may provide a replacement item or another appropriate resolution at our discretion.

We are not responsible for damage reported after the three-day period, normal wear, misuse, lost or stolen packages marked as delivered, or orders shipped to an address entered incorrectly by the customer.

Online Programs and Digital Products

All online program and digital product sales are final and nonrefundable. Access cannot be returned once login information, course materials, downloads, or other digital content has been provided.

Purchasing a program does not guarantee that a student will pass a licensing examination, receive a license, or achieve a particular professional outcome. Results depend on participation, preparation, and individual performance.

In-Person Classes

Class registration fees are nonrefundable. If permitted by the applicable booking terms, a registration may be transferred to another available class date when advance notice is provided. Missed classes and no-shows are not eligible for refunds or credits.

If Ascribe Beauty Collective cancels or reschedules a class, registered students will be offered a new date, account credit, or refund, as applicable.

Order Cancellations

Orders cannot be canceled after processing, fulfillment, course enrollment, or access delivery has begun. Please review all product descriptions, course details, dates, and order information carefully before completing your purchase.

Legal Rights

Nothing in this policy limits any rights or remedies that cannot legally be excluded. When applicable law requires a refund, cancellation, replacement, or other remedy, Ascribe Beauty Collective will comply with those requirements.

Contact Us

Questions about this policy or problems with an order may be submitted to:

Ascribe Beauty Collective Email: tafoya@ascribebeauty.com

Shipping and Pickup Policy

Last updated: 10.4.26

Thank you for shopping with Ascribe Beauty Collective. This policy explains how physical products, including State Board Kits, are processed, shipped, and prepared for pickup.

Order Processing

Orders are generally processed within 3–5 business days, excluding weekends and holidays. Processing time is separate from carrier transit time.

During launches, holidays, severe weather, or periods of high order volume, processing may take longer. Customers will be notified if a significant delay affects their order.

Domestic Shipping

Ascribe Beauty Collective currently ships only within the United States. We do not offer international shipping.

Available shipping methods, estimated delivery times, and shipping charges will be displayed at checkout.

Delivery dates are estimates and are not guaranteed. Carrier delays, severe weather, service interruptions, and other circumstances outside our control may affect delivery.

Order Tracking

When available, tracking information will be emailed to the address provided during checkout. Please allow up to 48 hours for the carrier’s tracking system to update.

Local Pickup

Local pickup may be selected at checkout when available. Pickup orders are generally ready within 3–5 business days.

Customers must wait until they receive a “Ready for Pickup” email or text message before arriving. The notification will include the pickup location, available hours, and any additional instructions.

To collect an order, customers must provide:

• The order number or order confirmation

• A valid photo ID

• The name used when placing the order

If another person will collect the order, please email tafoya@ascribebeauty.com in advance with the authorized person’s full name. That person must present a valid photo ID at pickup.

Pickup orders should be collected within seven calendar days of receiving the ready notification. If additional time is needed, contact us before the pickup deadline.

Failure to collect an order does not qualify the purchase for a refund. Pickup orders remain subject to our final-sale Return and Refund Policy.

Changing a Pickup Order to Shipping

If you can no longer pick up your order, email tafoya@ascribebeauty.com to ask whether shipping is available. The customer will be responsible for all applicable shipping and handling charges.

An order will not be shipped until the additional charges have been paid and the correct shipping address has been confirmed.

Pickup Order Inspection

Customers should inspect pickup orders before leaving the pickup location. Any visible damage, missing products, or incorrect items should be reported immediately.

Once a pickup order has been accepted, it is considered received in good condition unless a concealed defect is reported within three calendar days.

Shipping Address

Customers are responsible for entering a complete and accurate shipping address. If you notice an error, email tafoya@ascribebeauty.com as soon as possible.

We cannot guarantee that an address can be changed after processing begins. Additional shipping charges may apply if an order is returned and must be shipped again.

Delayed Orders

If we cannot ship your order within the stated time, we will notify you and provide a revised estimated shipping date. You may agree to the delay or cancel the unshipped order for a full refund, as required by applicable law.

Lost or Missing Packages

If tracking shows that your package is still in transit beyond the estimated delivery period, please contact the shipping carrier and notify us at tafoya@ascribebeauty.com.

If tracking shows the package as delivered but you cannot locate it, please confirm the shipping address, check the delivery area, ask household members or neighbors, and contact the shipping carrier.

We will assist with eligible carrier claims when possible, but we cannot guarantee replacement or reimbursement for packages confirmed as delivered.

Damaged, Defective, or Incorrect Shipped Orders

Please inspect your order immediately upon delivery. If it arrives damaged, defective, incomplete, or incorrect, contact us within three calendar days of delivery at tafoya@ascribebeauty.com.

Include your order number and clear photographs of the product, shipping box, packaging, and shipping label. Do not discard the product or packaging until the claim has been reviewed.

After reviewing the claim, we may provide a replacement or another appropriate resolution.

Returned-to-Sender Packages

Orders returned because of an incorrect or incomplete address, an unclaimed package, or unsuccessful delivery may be reshipped at the customer’s expense. Original shipping charges are nonrefundable unless otherwise required by law.

Digital Products and Online Programs

Online programs, downloadable materials, and other digital products are delivered electronically and are not subject to this shipping and pickup policy.

Final Sale Policy

All sales are final and subject to our Return and Refund Policy. This does not limit any refund, cancellation, replacement, or other remedy required by applicable law.

Contact Us

For questions regarding shipping, pickup, or an existing order, contact:

Ascribe Beauty Collective Email: tafoya@ascribebeauty.com Pickup location: provided after purchase